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FAQ
Google Pay, originally Tez, is a digital wallet platform and online payment system that's part of Google's software suite. It allows you to transact money securely between bank accounts, pay bills, and purchase goods and services both online and offline. It is linked to your bank account, utilizing the Unified Payments Interface (UPI) established by the National Payments Corporation of India. You can either request or send money using someone's UPI ID, scan QR codes, or directly from the contact list if they're also using Google Pay.
Google Pay uses multiple layers of security to protect your account and transactions. It employs encryption technology to secure your data, a secure and encrypted connection for all transactions, and requires a UPI PIN for each transaction. Furthermore, it doesn't share your bank account details with the other party during transactions, which adds an extra layer of privacy.
First, install the Google Pay app from the Google Play Store or the Apple App Store. Open it and select the language of your preference. Enter your mobile number that's linked to your bank account. Google Pay will verify the number through an OTP. After verification, add your bank account details and set your UPI PIN.
Google Pay does not charge users any fees for using its services. However, your bank may apply charges depending on the type of transaction or if you exceed the number of free transactions permitted in a month.
In the Google Pay app, go to 'Settings' and tap on 'Payment methods'. Here, select the bank account for which you want to change the PIN, tap on 'Forgot UPI PIN', and follow the instructions to set a new PIN.
Google Pay observes the standard UPI transaction limit set by the NPCI, which is a maximum of ₹1 lakh per transaction and up to 10 transactions in a 24-hour period.
No, Google Pay requires an active internet connection to operate, as it needs to communicate with your bank servers and the NPCI for transactions.
In the event of a transaction failure, Google Pay offers a customer support option within the app. Here you can report the issue with the specific transaction and request assistance. Typically, failed transactions are auto-reversed back to your bank account within a few minutes or days, depending on your bank's policy.
Yes, you can add multiple bank accounts to your Google Pay account. You can also switch between the accounts for different transactions as per your convenience.
Yes, Google Pay supports a wide range of transactions, including utility bill payments, mobile, DTH, and data card recharges, and even insurance premium payments. You can use the "New" option at the bottom of the main screen to access these services.
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