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FAQ
A mobile and web marketplace where you can shop a wide range of items directly from global sellers, often at budget‑friendly prices. The experience mixes a personalized feed, category browsing, search filters, and timed promotions. Orders are processed by partner merchants, then shipped to your address with tracking in the app. Because many items ship from overseas, delivery can take longer than local retailers, which helps explain the lower pricing.
Start by creating an account, set your region and currency, then explore categories or use search with filters for price, shipping speed, ratings, and more. Product pages show specs, size charts, reviews with photos, and estimated delivery dates. Add items to the cart to see applicable coupons, credits, or new‑user deals, and stack eligible discounts at checkout. Before you buy, check the seller rating and recent feedback to set expectations about quality and timing.
Standard delivery often takes about one to two weeks depending on destination and customs processing, while expedited options may be available for an extra fee in some areas. Orders can ship in multiple packages if items come from different warehouses; each package receives its own tracking number. The order details page shows progress from confirmation to dispatch and final delivery, with notifications for key milestones. If the estimate shifts, the app updates the window and may offer support options when delays exceed a stated threshold.
Most items are covered by a return window that starts on the purchase or delivery date, with exceptions for hygiene‑sensitive goods, customized items, perishables, or clearance categories noted on the product page. The first return from an order is often free, and additional returns may incur a shipping fee; labels are generated in the app with drop‑off instructions. Refunds are issued after the carrier scans the package or once the item is received back, and credits can go to your original payment method or to Temu balance where offered. If something arrives damaged, not as described, or never shows up, the buyer protection policy outlines remedies that include replacements, refunds, or store credits.
Photos from other customers and the average star rating provide a quick read, but the most useful signals are detailed reviews and user‑uploaded images. Compare material descriptions, weight, and dimensions against your needs, and use the size chart rather than relying on letter sizes that vary by manufacturer. When uncertain, scan the Q&A section on the listing to see how others solved fit or compatibility questions. For electronics and accessories, check supported standards and connector types to avoid mismatches.
Common options include major credit and debit cards, Apple Pay or Google Pay on supported devices, PayPal in some regions, and buy now, pay later partners where available. Coupons can come from new‑user bundles, daily deals, referral programs, and in‑app events; apply them in the cart and watch for minimum spend or category limits. Store credits may appear after customer service resolutions or promotional activities and can be combined with certain discounts. Some orders qualify for limited‑time price adjustment if a purchased item gets cheaper shortly after you buy it; check order details for the eligibility window and how refunds are issued.
Personal data such as addresses and payment details are protected through encrypted transmission, and you can remove stored cards at any time from account settings. Email alerts and in‑app messages notify you about sign‑ins, orders, and changes to security settings. A strong password and device‑level protections like biometrics reduce the chance of unauthorized access, and two‑step verification may be available depending on your region. Avoid engaging with sellers or links that try to move conversations or payments outside the app, and report suspicious behavior using the built‑in tools.
Split shipments are common, so first check whether the remaining items are in a separate package with its own timeline. Tracking that stalls for several days can mean a carrier scan was missed or a customs delay is in progress; in either case, use the help section to request an update or start a delivery guarantee claim if your order exceeds the stated window. For items marked delivered that you can’t locate, confirm the address, look for neighbor or front‑desk holds, and contact the carrier with the tracking number. If a product arrives damaged or incorrect, open a ticket with photos through the order page so support can process a replacement or refund quickly.
The catalog leans toward factory‑direct goods and trending everyday items, which enables aggressive pricing but can mean longer transit times than local storefronts. Seller ratings summarize recent service quality, shipping speed, and product accuracy, helping you pick reliable partners. Many listings come from the same vendor network across different platforms, so it’s wise to prioritize clear descriptions, robust review histories, and responsive customer service regardless of where you shop. If you value speed over price, filter for faster shipping or look for items stocked in regional warehouses when available.
Taxes are collected at checkout in many regions, and duties are often prepaid by the platform for standard shipments; if fees are due on arrival, the app or carrier will notify you before delivery. Regulations vary by country, so review the checkout summary for any notes about import processing. Packaging may include multiple small parcels if items ship separately; choosing consolidated shipping when offered can reduce waste and the number of deliveries. Recycling materials and bundling purchases into fewer orders are simple ways to lessen environmental impact.
The help center in the app covers common questions about delivery, returns, payments, and promotions, with guided flows to file claims or request refunds. Live chat and email support connect you with an agent for account‑specific assistance, and transcripts are saved in your messages for reference. If the app is glitchy, try updating to the latest version, clearing cache, or switching networks; most issues resolve after a quick refresh. When contacting support, include order numbers, screenshots, and a brief timeline so the team can resolve the issue faster.
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